> ## Documentation Index
> Fetch the complete documentation index at: https://doc-test-my.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Issue Refunds

> Issue refunds to customers using the Razorpay Payments Mobile App and check the various refund states.

You can use the Razorpay  Mobile app to issue partial or full refunds to your customers.

## How to Issue a Refund

Follow these steps to issue a refund:

1. Log in with your Dashboard credentials. You can also use the **Login With Google** option. If you have enabled the 2FA feature on your account, complete the OTP process. <br />
2. Navigate to **Transactions** → **Payments**. Tap on the payment for which you have to issue a refund.<br />
3. Tap **Issue Refund**.
4. Provide the following details:
   * Enter the refund amount. You can choose to make a full or partial refund.
   * You can add a comment. This is an optional field.
5. Tap **Issue Full/Partial Refund**.<br />
6. Tap **Yes, Issue Refund** to confirm.
7. To view the details, tap on the payment for which you initiated a refund.

## Refund States

The table below lists the various states in the refund life cycle and provides a brief description about each.

| Status    | Description                                                           |
| --------- | --------------------------------------------------------------------- |
| Pending   | Razorpay is attempting to process the refund.                         |
| Processed | Once the refund has been processed, it goes to the `processed` state. |

### Related Information

* [Razorpay Mobile App](/docs/payments/mobile-app)
* [Refunds](/docs/payments/refunds)