> ## Documentation Index
> Fetch the complete documentation index at: https://doc-test-my.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting & FAQs

> Troubleshoot common errors and find answers to frequently asked questions about Arastta Ecommerce Plugin integration.

<AccordionGroup>
  <Accordion title="What troubleshooting procedures should be carried out prior to initiating a support ticket?">
    Follow the troubleshooting steps given below:

    1. Reinstall the Razorpay Arastta plugin and ensure that your system meets all the requirements mentioned [here](/docs/payments/payment-gateway/ecommerce-plugins/arastta/integration-steps).
    2. We recommend you to keep your Razorpay Arastta plugin up to date. You can find the latest versions [here](https://github.com/razorpay/razorpay-arastta/releases).
    3. If the issue persists after following these steps, contact our [Support team](https://curlec.com/support/). Provide the following information while creating a ticket:
       * Razorpay Arastta plugin version
       * Steps to reproduce the issue (Screen recording/Screenshots)
       * Error logs, if any
       * Staging website credentials (login URL, login id, and password)
  </Accordion>

  <Accordion title="Does the Arastta plugin support 3 or 0 decimal unit currencies?">
    The Arastta plugin currently supports only currencies that use 2 decimal units. For example: USD, EUR, INR. It does not support currencies with 0 decimal (for example, JPY) or 3 decimal units (for example, BHD).
  </Accordion>
</AccordionGroup>