> ## Documentation Index
> Fetch the complete documentation index at: https://doc-test-my.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting & FAQs

> Find answers to frequently asked questions about WHMCS plugin.

<AccordionGroup>
  <Accordion title="My customer made a payment on my WHMCS site. However, the payment is in the authorized state and did not get captured. The payment status is not reflecting on WHMCS. How to resolve this?">
    * Cause: This error occurs with Modulesgarden-enabled WHMCS installation. Modulesgarden plugins update `system_url` from example.com to example.com/, which changes the URL from `"example.com/modules/gateways/callback/razorpay.php"` to `"example.com/modules/gateways/callback/razorpay.php"`.
      Due to this, the HTTP POST request stops working.

    * Resolution: To solve this issue, remove "/" in `"/modules/gateways/callback/razorpay.php"`.
  </Accordion>

  <Accordion title="What troubleshooting procedures should be carried out prior to initiating a support ticket?">
    Follow the troubleshooting steps given below:

    1. Reinstall the Razorpay WHMCS plugin and ensure that your system meets all the requirements mentioned [here](/docs/payments/payment-gateway/ecommerce-plugins/whmcs/integration-steps).
    2. We recommend you to keep your Razorpay WHMCS plugin up to date. You can find the latest versions [here](https://github.com/razorpay/razorpay-whmcs/releases).
    3. If the issue persists after following these steps, contact our [Support team](https://curlec.com/support/). Provide the following information while creating a ticket:
       * Razorpay WHMCS plugin version
       * Steps to reproduce the issue (Screen recording/Screenshots)
       * Error logs, if any
       * Staging website credentials (login URL, login id, and password)
  </Accordion>

  <Accordion title="Does the WHMCS plugin support 3 or 0 decimal unit currencies?">
    The WHMCS plugin currently supports only currencies that use 2 decimal units. For example: USD, EUR, INR. It does not support currencies with 0 decimal (for example, JPY) or 3 decimal units (for example, BHD).
  </Accordion>
</AccordionGroup>