> ## Documentation Index
> Fetch the complete documentation index at: https://doc-test-my.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently Asked Questions (FAQs)

> Find answers to frequently asked questions about Recurring Payments using cards.

<AccordionGroup>
  <Accordion title="What happens when a customer tries to use the card details of banks that are not yet available for Recurring Payments?">
    If a customer enters card details of banks that are not available for Recurring Payments, an error message is displayed as `Card does not support recurring payments.`
  </Accordion>

  <Accordion title="How do I know the token status?">
    You can go to the **Reports section** in your Dashboard and download the token report to know the status of all your tokens to take appropriate action.

    To download the token report:

    1. Log in to the Dashboard and click the **Reports** from the left menu.
    2. Select **Token Report** from the **Select Report Type** drop-down list.
    3. Select the relevant **Period** from the **Select Period** drop-down list.
    4. Select the file format from the **Select Format** drop-down list. You can choose CSV, XLSX or XLS formats.
    5. Click **Generate Report** to download or get it emailed to your registered email address by selecting the **Email Report To** check box.

    Watch this video to see how to check the token status.

    <img src="https://curlec.com/docs/build/browser/assets/images/check_token_report.gif" width="800" />
  </Accordion>

  <Accordion title="Are there any changes in the APIs for processing card-based mandates?">
    There are no changes in the existing integration flow. However, we have added a few optional token parameters to the **Create Order API**. If these parameters are not passed in the request, the default values are assumed. Know more about [Recurring Payments APIs](/docs/api/payments/recurring-payments/cards/create-authorization-transaction#1-1-2-create-an-order).
  </Accordion>

  <Accordion title="For card mandates, how long does it take for the token status to move from the `initiated` state to the `confirmed` state?">
    For card mandates, the status is updated in real-time.

    | Method | Bank      | TAT Guidelines |
    | ------ | --------- | -------------- |
    | Cards  | All Banks | Real-time      |
  </Accordion>

  <Accordion title="For card mandates, how long does it take a subsequent charge to move from the `created` state to the `authorized` state?">
    In the case of cards, the status is updated in real-time.

    | Method | Bank      | TAT Guidelines |
    | ------ | --------- | -------------- |
    | Cards  | All Banks | Real-time      |
  </Accordion>

  <Accordion title="Can cardholders make changes to registered card tokens? How are businesses notified of such changes?">
    Yes, cardholders can pause, resume and cancel card tokens from the portal provided by the bank to manage them. You will get notifications through multiple webhooks when a cardholder initiates any such changes to the card tokens. You can also see these changes on the Dashboard.
  </Accordion>

  <Accordion title="Can I cancel a card mandate?">
    Yes. You can use the cancel a card mandate by deleting the token. Tokens can be deleted:

    * [From the Dashboard](/docs/payments/recurring-payments/create#delete-the-token)
    * [Using APIs](/docs/api/payments/recurring-payments/cards/tokens#23-delete-tokens)
  </Accordion>
</AccordionGroup>