> ## Documentation Index
> Fetch the complete documentation index at: https://doc-test-my.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Refund Communication

> Check the refund-related emails sent to your customers after the refunds are initiated.

If a customer is asking for a refund, the banking partner provides a unique reference number when a refund is processed. The customer can use this reference number to track the refund status with the bank.

As a customer, you will be notified of the specific payment to be refunded in 7-10 working days.

<Info>
  **Customer Looking for Refund**

  If you are a customer looking for a refund, know more about [customer refunds](/docs/payments/customers/customer-refunds).
</Info>

## Refund Mailers

Razorpay sends you the following email communications for refunds:

**Refund Mailer**<br /> After you process the refund, Razorpay sends you an email with the refund id and unique reference number provided by the bank.

<Info>
  **Handy Tips**

  Razorpay sends the **Refund** emailers only if the customer email is passed to us.
</Info>

### Related Information

* [Customer Refunds](/docs/payments/customers/customer-refunds)
* [Refunds APIs](/docs/payments/refunds/apis)