> ## Documentation Index
> Fetch the complete documentation index at: https://doc-test-my.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Refund to Customers

> Issue a refund to the customer from the Razorpay Dashboard.

Customers may cancel the order sometimes, and you may have to refund the amount. In such cases, you can initiate a refund to the customers from the Dashboard. You can issue a full or a partial refund to customers.

## Issue a Refund

To issue a refund:

1. Log in to the Dashboard and click **Route** under **PAYMENT PRODUCTS**.
2. Click the **Payments** tab and then click the relevant **Payment ID**.
3. In the **Payment details** pane, click **Issue Refund**.
   1. For a full refund, enter the total transaction amount. Enter comments if required, and then click **Issue Full Refund**.
   2. For a partial refund, enter the amount. Enter comments if required, and then click **Issue Partial Refund**.
4. The refund transfer happens from your primary account. Hence, you must create a corresponding reversal for the Linked Account. This can be done manually, or you may use the **Reverse all Route Transfers as well** option for automatic reversal.
5. A dialog box is displayed. Click **Yes, Refund**.

### Related Information

* [Transfer Funds to Linked Accounts](/docs/payments/route/transfer-funds-to-linked-accounts)
* [Transfers and Related Fees](/docs/payments/route/transfer-fees-example)
* [Schedule Settlements](/docs/payments/route/schedule-settlement)
* [Payment Reversals](/docs/payments/route/reversal)