Payment Downtime Entity

Know about the Payment Downtime entity parameters and their description.

The Downtime entity has the following parameters:

FPX

{
  "id": "down_F1cxDoHWD4fkQt",
  "method": "fpx",
  "begin": 1591946222,
  "end": null,
  "status": "started",
  "scheduled": false,
  "severity": "high",
  "instrument": {
    "bank": "PHBM"
  },
  "created_at": 1591946223,
  "updated_at": 1591946297
}

id · string

Unique identifier of the downtime’s occurrence.

entity · string

Here, it will be payment.downtime.

method · string

The payment method that is experiencing downtime. Possible values include:

• card
• fpx

begin · integer

Timestamp (in Unix) that indicates the start of the downtime. Applicable for both scheduled and unscheduled downtimes.

end · integer

Timestamp (in Unix) that indicates the end of the downtime.
Available only for scheduled downtimes, where the end-time is known. Set to null when the end-time is unknown, possibly during unscheduled downtimes.

status · string

Status of the downtime. Possible statuses:

• scheduled: A downtime is scheduled to happen at a later time.
• started: The downtime has started and is ongoing.
• resolved: The downtime is resolved.
• updated: An ongoing downtime that has been updated after its start. For example, when the severity of the downtime changes from medium to high.

scheduled · boolean

Indicates if the downtime is scheduled or unscheduled. Possible values:

• true: This is a scheduled downtime by the issuer, network, or the bank, which was informed to Razorpay.
• false: This is an unscheduled downtime.

severity · string

Severity of the downtime. Possible values:

• high: Possible when all the payment methods are affected by downtime. Observed when the issuer, bank or network is down.
• medium: Possible when a higher number of declines in transactions or low success rates are observed with the payment methods.
• low: Possible when the reason for the downtime is unknown. Impact on payment methods is minimal.

instrument · string

Payment method that is underperforming.

bank · string

Bank code of the affected bank.

issuer · string

Issuer bank code. For example, HSBC.

network · string

Card network. Possible values:

• MC
• VISA
• ALL

created_at · integer

Timestamp (in Unix) that indicates the time at which the downtime was recorded in Razorpay servers.

updated_at · integer

Timestamp (in Unix) that indicates the time at which the downtime record was updated in Razorpay servers.

card_type · string

The card type used to process the payment. Possible values:

• credit
• debit