Frequently Asked Questions (FAQs)

Find answers to frequently asked questions about Razorpay Dashboard.

Edit Login Information

How do I change the login/registered email ID of my account?

You can change your login/registered email ID from Account & Settings on the Dashboard. Know more about Updating Login Email.

How do I change the password of my account?

To change your password, enter your email ID on the Forgot Password page and complete the password reset process.

How do I change the phone number registered with my account?

Follow these steps to change the phone number:

1. Log in to the Dashboard.
2. Navigate to Account & Settings.
3. Click the edit icon next to the Contact Number field.
4. Enter the OTP sent to your registered email address and click Confirm.
5. Enter the new phone number and click Update.

How can I change the email ID where I receive the transaction-related mail?

You can add the email ID from the Dashboard by following these steps:

1. Log in to the Dashboard.
2. Navigate to Account & Settings.
3. Click Email under the Notification settings section.
4. Add the email ID in the Email Notifications.
5. Click Save Changes.

Edit Business Information

How do I change the account details displayed on the Dashboard?

You change your account details such as display name, your name, email and phone number from the Account Details section on Account & Settings on the Dashboard.

How do I change my business Website URL?

To change your business website URL, navigate to Account & Settings → Business website details and click the edit icon in the Business Website/App details field. Know more about how to edit your business website/app URL.

How can I update my bank account information?

You can request a change in bank account details from the Dashboard:

1. Log in to the Dashboard.
2. Navigate to Account & Settings.
3. Click Request Change under the Bank Account section.
4. Enter the OTP sent to your registered mobile device on the 2-Step Verification pop-up page.
5. On the Change Bank Account Details pop-up page, add bank details such as, bank account number, and beneficiary name and upload your business’ bank statement or a cancelled cheque.
6. Click Save.

For security reasons, only the Owner or Admin of the account will be able to access this option from the Dashboard. After the request is placed, the beneficiary details will be validated and updated within one business day.

How can I update my business name on the payment confirmation mail sent to customers by Razorpay Curlec?

You can change the billing label on the automated emails sent by Razorpay Curlec to your customers.

Handy Tips

The billing label must match your registered business name or the domain name.

• If you are a registered business, you can use the brand name and logo feature on the Dashboard to update the business name.
• If you are an individual, for example, a freelancer, raise a request with our Support Team.

How long does it take to get a new or updated website/domain approved?

When you submit a new or updated website domain for approval, the process involves two main stages:

1. Bank Verification System (BVS) Checks: These initial automated checks typically take 3–5 minutes.
2. Agent Resolution/Final Approval: Once the BVS checks are complete and the workflow is created, it takes an agent approximately 24–48 hours for final review and resolution.

The approval status will be updated on your Razorpay Curlec Dashboard.

My website verification request has been pending for a long time. What should I do?

If your website verification request has been pending for an extended period, contact Razorpay support with the following details:

• Your Razorpay Curlec account id/Merchant id.
• Website URL submitted for verification.
• Date of submission.

The support team will review your request and expedite the verification process. Once approved, you will receive confirmation and can proceed with generating API keys for integration.

Integration Related

What is the Razorpay Curlec Dashboard?

Razorpay Curlec Dashboard is a user interface for you to configure and operate your Razorpay Curlec account. The Dashboard home page provides all information about the activity on your account.

It includes a wide range of analytics and real-time charts that provide insight into the business performance and any action you may need to take, such as unanswered disputes or auto-refunds.

I have added my Razorpay Curlec account to my website domain. Can I also add it to a sub-domain?

To add your Razorpay Curlec account to your sub-domain, raise a request with our Support Team.

How do I integrate Razorpay Curlec?

You can integrate Razorpay Curlec with your website or app using SDKs and plugins. Refer to our list of integrations. You can also accept payments without integrations using our range of products.

What is a webhook? How do I use it?

Webhooks enable a web application to send information to another application in real-time when a specific event happens after integration. Use Razorpay Curlec Webhooks to configure and receive notifications when a specific event occurs. Know more about Webhooks.

How do I close my Razorpay Curlec account?

You should raise a support request to close your Razorpay Curlec account.

I already have one website integrated. How do I add a second (additional) website for payments?

Before integrating, you must register your additional website or app details on the Dashboard. You can add one main website and up to five additional websites.

Follow these steps to register your second website:

1. Log in to the Dashboard.
2. Navigate to Account & Settings → Business website detail.
3. Click Add additional website/app details.

Know more about the complete process, required documentation (for example, policy links, reason for adding) and review time by referring to the Additional Website/Mobile App documentation.

Reports

How can I generate reports?

All of your transaction data can be exported as reports in CSV format and can be mailed to yourself. You can also download a monthly or a daily report from the Reports Section of the Dashboard.

Can I generate an annual report?

No. You cannot generate an annual report at the moment. You can only generate reports for the last 90 days.

Miscellaneous

My account is activated. How do I switch to live mode?

You can switch between the Test and Live modes using the drop-down option at the top of the Dashboard.

I cannot generate Live mode API keys even though my account is activated. How do I generate the API keys?

You can generate the Live mode API keys by providing your live website details. Follow these steps:

1. Log in to the Dashboard.
2. Navigate to Account & Settings.
3. In the Business Website/App details field, click Add Website/App URL for Full Access. Once you successfully add the URL, you will be able to generate the API keys in live mode.
4. Enter your website URL and click Add Details.
5. Our team will review your website/app URL details. You can check the status here:
6. After our team’s review, your website details are updated, and you should be able to generate API keys in the live mode.

What is a Chargeback?

Chargeback is a refund claim initiated by the customers with their issuer banks. In such cases, the bank starts an official inquiry. Please contact our support team for more information.

How do I report a fraud/cybercrime?

Please contact our Support team to report a fraud/cybercrime.

Where can I find my Account ID/Merchant ID on the Dashboard?

You can find your Account ID/Merchant ID at the top-right corner of your Dashboard in alpha-numeric characters.