About Refunds

Initiate Normal and Instant Refund payments using Razorpay Dashboard and APIs for your customers.

There could be situations when customers request a refund of the payments made for the products or services purchased or availed on your website or app.

Customer Looking for Refund

If you are a customer looking for a refund, know about customer refunds.

Refund Types

Following are the various types of refunds that you can use to refund payments to your customers:

• Normal Refund
  Amount is refunded within 5-7 working days.
• Batch Refund
  Issue refunds in bulk using an XLSX or CSV file. Once you upload a file, it is picked up for processing after 70 minutes. You can cancel a batch upload in the 70 minutes before it is picked up for processing.

Dashboard Actions

You can perform the following actions on refunds from the Dashboard:

• View Refunds
• Issue Refunds
• View Settlement Details of a Refund
• Subscribe to Webhook Events

Refund States

Following are the various states of a refund:

States	Description
processed	This is the final state of the refund.
failed	A refund can attain the failed state in the following scenarios: Normal refunds are not possible for a payment which is more than 6 months old. Instant refunds can sometimes fail because of customer’s account or bank-related issues. A refund can attain the failed state in certain cases. For example, normal refunds are not possible for a payment which is more than 6 months old.

Watch Out!

Usually, Razorpay moves a refund to the processed state before receiving the ARN/RRN number from the Gateway. You can ensure that a refund moves to the processed state only after receiving confirmation from the Gateway by activating this feature on your account by raising a support request.

Handle Refund Chargeback

For the prevention of chargebacks, Razorpay only does source refunds. It means that money is refunded to the payment method that the customer used to make the payment. For example, if a credit card was used to make the payment, the refund is pushed to the same credit card.

Reports

Detailed insights can be gained using reports and real-time data on the Dashboard. These reports can then be used for accounting and reconciliation purposes. Know more about reports.

Understand how the Refund process works.

Related Information

• Add funds to your account to process refunds (low account balance)
• Handle refund errors
• Refunds API
• Refund Communication
• Refunds FAQs