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If a customer is asking for a refund, the banking partner provides a unique reference number when a refund is processed. The customer can use this reference number to track the refund status with the bank. As a customer, you will be notified of the specific payment to be refunded in 7-10 working days.
Customer Looking for RefundIf you are a customer looking for a refund, know more about customer refunds.

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Refund Mailers

Razorpay sends you the following email communications for refunds: Refund Mailer
After you process the refund, Razorpay sends you an email with the refund id and unique reference number provided by the bank.
Handy TipsRazorpay sends the Refund emailers only if the customer email is passed to us.