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You can share payment receipts with customers through email after they complete payments using the Payment Button. The payment receipts can be generated and shared Automatically or Manually.

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Automated Receipt

Automatically generate payment receipts and send them to the customers through email and SMS using the details they provided at the time of payment. An auto-generated reference number is be added by Razorpay. To configure automated payment receipts:
  1. While creating or editing the Payment Button, select the Payment Receipts feature available on the top menu ribbon.
  2. On the Payment Receipts Settings pop-up page, select Send Automated Receipts.
  3. You can show an input field such as Name, Address and its associated value on the Receipt.
    1. Enable the Show an Input Field on Receipt feature.
    2. In the drop-down list, select one of the custom input fields such as Name, Address or Landmark, used on the Payment Button. For example, if you select Name, the customer’s name Nur Aisyah appears on the payment receipt.
  4. Click Save.

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Manual Receipt

You can choose to send payment receipts to your customers manually. In this case, you must manually add a reference number to the receipt and share it with your customers. To configure manual payment receipts:
  1. On the Payment Button creation pop-up page, select the Payment Receipts feature available on the top menu ribbon.
  2. On the Payment Receipts Settings pop-up page, select Send Manual Receipts.
  3. You can show an input field such as Name, Address and its associated value on the Receipt.
    1. Enable the Show an Input Field on Receipt feature.
    2. In the drop-down list, select one of the custom input fields such as Name, Address or Landmark, used on the Payment Button. For example, if you select Name, the customer’s name Nur Aisyah appears on the payment receipt.
  4. Click Save.
  5. Navigate to the page’s Transactions Details section. All the payments made using the Payment Button are listed here.
  6. Click the Payment ID to view the payment details.
  7. In the Payment Receipt field, click the Send Receipt button.
  8. Enter a reference number for the receipt as per your business requirements.
  9. Click Send.
To resend and download a payment receipt:
  1. Navigate to the button’s Transactions Details page. All the payments made using the Payment Button are listed here.
  2. Click on the Payment ID to view the payment details.
  3. In the Payment Receipt field, click the Send button. This will resend the receipt to the customer.
  4. You can download the payment receipt using the Download button.
Payment receipts are sent to customers via email as a PDF attachment. The details entered by the customer while making the payment also appear on the email body.