Troubleshooting & FAQs

Find answers to frequently asked questions about WHMCS plugin.

My customer made a payment on my WHMCS site. However, the payment is in the authorized state and did not get captured. The payment status is not reflecting on WHMCS. How to resolve this?

• Cause: This error occurs with Modulesgarden-enabled WHMCS installation. Modulesgarden plugins update system_url from example.com to example.com/, which changes the URL from "example.com/modules/gateways/callback/razorpay.php" to "example.com/modules/gateways/callback/razorpay.php". Due to this, the HTTP POST request stops working.

• Resolution: To solve this issue, remove ”/” in "/modules/gateways/callback/razorpay.php".

What troubleshooting procedures should be carried out prior to initiating a support ticket?

Follow the troubleshooting steps given below:

1. Reinstall the Razorpay WHMCS plugin and ensure that your system meets all the requirements mentioned here.
2. We recommend you to keep your Razorpay WHMCS plugin up to date. You can find the latest versions here.
3. If the issue persists after following these steps, contact our Support team. Provide the following information while creating a ticket:
   • Razorpay WHMCS plugin version
   • Steps to reproduce the issue (Screen recording/Screenshots)
   • Error logs, if any
   • Staging website credentials (login URL, login id, and password)

Does the WHMCS plugin support 3 or 0 decimal unit currencies?

The WHMCS plugin currently supports only currencies that use 2 decimal units. For example: USD, EUR, INR. It does not support currencies with 0 decimal (for example, JPY) or 3 decimal units (for example, BHD).