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You can use the Razorpay Mobile app to issue partial or full refunds to your customers.

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How to Issue a Refund

Follow these steps to issue a refund:
  1. Log in with your Dashboard credentials. You can also use the Login With Google option. If you have enabled the 2FA feature on your account, complete the OTP process.
  2. Navigate to Transactions → Payments. Tap on the payment for which you have to issue a refund.
  3. Tap Issue Refund.
  4. Provide the following details:
    • Enter the refund amount. You can choose to make a full or partial refund.
    • You can add a comment. This is an optional field.
  5. Tap Issue Full/Partial Refund.
  6. Tap Yes, Issue Refund to confirm.
  7. To view the details, tap on the payment for which you initiated a refund.

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Refund States

The table below lists the various states in the refund life cycle and provides a brief description about each.